Subscription Refund Policy

1. Free Trial

New Pattn accounts include a 14-day free trial with full access to platform features. No payment method is required to start the trial. You will not be charged until the trial ends and you explicitly choose a paid plan.

If you do not select a paid plan by the end of the trial, your account will be downgraded to a read-only state. Your data is retained for 90 days, after which it may be permanently deleted (see Data Retention below).

2. Monthly Plans

• Monthly subscriptions are billed in advance on the same day each month.
• You may cancel at any time from HQ → Billing & Plans. Your access continues until the end of the current billing period.
• Monthly fees that have already been charged are non-refundable on a pro-rated basis. We do not issue partial refunds for unused days within a paid month.
• An exception applies if the platform is unavailable for more than 24 cumulative hours within a billing period due to a Pattn-side outage — see Section 5.

3. Annual Plans

• Annual plans are billed in advance for the full year.
• Within 30 days of the original purchase, you may request a full refund of the annual fee, no questions asked.
• After 30 days, annual plans are non-refundable. You may still cancel future renewals at any time; access continues to the end of the paid term.
• Annual contracts negotiated outside the standard checkout flow follow the refund terms specified in the signed agreement, which take precedence over this page.

4. Add-ons & One-time Fees

Optional add-ons (extra workspaces, premium support, custom domains, additional staff seats) are billed at the time of purchase and follow the refund window of the underlying plan they're attached to. One-time setup or onboarding fees are non-refundable once the work has begun.

5. Service Availability Credits

If the Pattn platform is unavailable for more than 24 cumulative hours in a single calendar month due to issues on our side (excluding scheduled maintenance announced in advance), we will issue a service credit equal to the pro-rated value of the affected period to the next invoice. Outages caused by third-party providers we depend on (Supabase, Vercel, Tap Payments, WhatsApp Cloud API) are evaluated case-by-case.

Service credits are not paid out as cash refunds — they reduce a future invoice.

6. How Refunds Are Processed

• Approved refunds are returned to the original payment method via our payment provider (Tap Payments).
• Card refunds typically appear within 5–10 business days.
• Bank transfer refunds may take up to 14 business days depending on your bank.
• You will receive an email confirmation when the refund is initiated.

7. Data Retention After Cancellation

When you cancel your Pattn subscription:

• Your workspace data (properties, reservations, guests, staff, financial records) is retained in read-only mode for 90 days in case you reactivate.
• You can export your reservations, guests, and financial data to CSV at any time before deletion.
• After 90 days, data may be permanently deleted from our systems (subject to the longer retention required by tax/financial regulations).

8. Billing Disputes

If you believe you were billed incorrectly, please contact billing@pattn.co with your invoice number before initiating a chargeback with your bank or card issuer. We aim to respond within 2 business days. Initiating a chargeback without first contacting us may result in your account being suspended pending review.

9. Bookings Between Hosts and Guests

Pattn provides the software a Host uses to take bookings, but is not a party to any reservation contract between a Host and their guest. Refund and cancellation terms for a stay are set by the individual Host on their listing and are governed by the Host's own published policy.

If you are a guest with a question about a refund for a stay, please contact the Host directly through your booking confirmation. If the Host is unresponsive and you suspect platform abuse, you may report it to trust@pattn.co — but final responsibility for the booking refund rests with the Host.

10. Changes to This Policy

Pattn may update this policy from time to time. Material changes will be posted on this page and emailed to active subscribers at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent change.

11. Contact

Questions about a specific Pattn subscription invoice or refund: billing@pattn.co.